Top up hasn't gone through but money taken off credit card
Hi,I just topped up using 2degrees applic on iphone.Then get text saying "Your top up hasn't gone through. Please try again or call us on 200 for help." Yet my credit card has been charged $20 to "131...
View ArticleDuplicating SIM card?
anyone know if it's possible to duplicate a sim card or at least copy it's data it is a new sim
View ArticleNo more text messages for successful renewal?
I have a $19 carry over combo that renews on the 25th.Normally I get a text message around 9am that it was successful; last night after seeing a "over daily data usage" warning on my phone I remembered...
View ArticleGigabit Problems
I have been on the gigabit plan for about 2 months now without any issues. For about the last week my speed has dropped to around 180 mbits down. I spoke to 2 degrees and they told me there is nothing...
View ArticleData disappeared, money taken
I am on a pre paid plus $19 carryover plan with 2 degrees. A couple of days ago was my monthly roll over date and I had almost 2gb of data sitting there to be used before the rollover. On rollover day...
View Article2degrees DNS caches
I recently moved from 2Degrees VDSL to BigPipe fiber. As a result my static IP changed. I have updated my DNS records on 1stDomains (my domain name provider) and for the most part everything is working...
View ArticleDownload speed limited to 55Mbps on 100Mbps UFB
I'm currently a bit stuck. I'm hoping that someone on here will have further insight as to what could be causing trouble with my UFB connection. All signs are pointing to my download speeds being...
View ArticleUnusual Download speeds as of ~1 week ago
Hey guys,I am having a strange issue where some downloads seem to be capped and also certain type of traffic.Usenet and Torrent download seem to top out at 2MB/s. (These services are both using...
View ArticleLooking for a new data plan
Does anybody know if 2Degrees have any upcoming changes to their data plans?I feel a strange loyalty to them and don't want to switch, but the plans they have do not provide the kind of data I need for...
View Article4G not consistant
I spend a bit of time on Linwood side of town Christchurch.At excactly the same location, same weather conditions about 60 to 70% time it's on 3GThen 30% time 4G.I've was on 3G for first 10 minutes...
View ArticleRouting problem.
Recently my latency has increased significantly by ~60ms to Beauharnois, Canada - which is the location of OVH's Canadian Data center, only 50km north is Montreal where my ping has been unaffected and...
View ArticleJoined 2Degrees 50% off 2degrees Pay Monthly Plan, bill incorrect!
Joined by phone on 30th June, confirmed with the rep that 50% will be applied then $10 will be taken off and he said yes, also confirmed that bill will be $25.00. He did mention that since first bill...
View Articledecline in 2degrees support?
I've grown accustomed to pretty good support from 2d over the years, with responses to web forms within a couple of working days and calls reaching a human within 10 minutes.However in past month, it's...
View ArticleUnacknowledged (and now missing) $74.94 payment...
I received my monthly bill for my on-account service. On the 13th of August, I made a payment for the owing balance, $74.94, but noticed that this was not acknowledged even after a day. I assumed that...
View Article[Snap] TP-Link Archer C9 on Snap UFB?
I've currently got the TP-Link Archer C9 (802.11ac 1900 router) on me and will be connected to Snap in about two weeks.I am new to Fibre networks so I am kind of lost here.According to this subforum...
View ArticleAnyone else disabled voicemail?
Not specifically a 2d topic but couldn't think of a better place (mods feel free to step in...)Have just disabled voicemail on my mobile account, I'll probably miss out on a bit of stuff, but...
View ArticleRubbish service from 2degrees
My 88 year old Mum uses a chromebook and it didn't work very well with 4g so i decided to set her up with broadband. Mum has a landline with 2degrees. Mum also has a medical alarm.First I asked to just...
View ArticleTelemarketers Wasting my time
In the last 2 days I've have 3 calls from 2Degrees. The first one I missed, the second I answered and straight away I was hung up on. The third calls I answered and was told I am spending a lot of...
View ArticleError handling for common PINs for new Your 2degrees online accounts
I'm posting this here as it's the best way I can think of to give the info a chance of being seen by someone at 2degrees who might be able to do something about it, and of helping anyone else who might...
View Article2degrees Launches New Pay Monthly Plans
$30: 1GB, 300 minutes, Unlimited text$40: 2.5GB, 400 minutes, Unlimited text$55: 10GB, Unlimited calls and text$70: 15GB, Unlimited calls and texthttps://www.2degreesmobile.co.nz/mobile/pay-monthly/
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