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Top up hasn't gone through but money taken off credit card

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Hi,

I just topped up using 2degrees applic on iphone.

Then get text saying "Your top up hasn't gone through. Please try again or call us on 200 for help."

Yet my credit card has been charged $20 to "131 khyber Pass Road Auckland NZ"

Maybe it's because early hours in mourning, but then if can't top up why take my money?

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