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Has my fibre speed been incorrectly provisioned (or is it my router?)

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Hi,

So I got upgraded to Fibre recently which was working well at base speed, speedtest.net was giving me 104Mbps down / 21Mbps up. I wanted faster though so I put in a request to get the speed boost to 900/400, the change was reported as done.

However checking speed after the speed boost was applied, Now I'm getting 92Mbps down / 385Mbps up. Given that I seem to be getting max speed for the upload but download is still at around 100Mbps I'm thinking that it sounds like my connection still has the original download speed limit set?

I've tried power cycling the ONT (with no change) and tried a different router. The second router I tried isn't fast enough to handle full gig but given it gave me 92Mbps down / 150Mbps up it still looks to me like the upload is being limited by something other than the router else I'd have expected something like like 150Mbps down as well.

Just wanted to make sure there is nothing else that could be wrong my end before taking this back up with 2degrees.

Thanks


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