I just want to start by saying I feel sorry for 2D, they have acquired a company that has horrible customer service. I have two problems that I will detail quickly below, one as a business customer and the other as a consumer.Business6 years ago I signed my work up to Snaps Fibre, not a problem, works well and have never had any issues...... Until I enquired about getting some additional services. We have a large network with over 700 users and yet I know no idea who my account manager is, I have sent emails to business care, put complaints on their Facebook page only to be promised that they will find out who my account manager is and ask them to get in touch.Finally someone called and asked what I was after, they promised to email through details that day and I never heard from them again, luckily I noted down they name and someone I know at 2D was able to look them up and find out they are not even an account manager and work in provisioning....I have now given up and an looking into other providers.ConsumerI wanted to change my DSL plan recently and was told by two CSR that I needed to buy a new modem so they would supply a fritzbox if I signed up for 24 months. I have since been told my a CSR that I didn't need to buy a new modem and they would sort it out for me. After all of this they have now put me on the wrong plan.....All I can say is Snap is a joke and 2D is going to have a lot of fun trying to sort the mess that is Snap out..
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