Mixed results with support
Since 2Degrees have taken over from snap I must say that their support now leaves a lot to be desired.I have found that depending on who I talk to and on what day I talk to support I get vastly...
View ArticleWhat happens to 2Degrees account when number is brought to another operator?
I've been a happy 2Degrees prepaid customer for a few years, but now I have moved to a small rural town in Southland where only Telecom/Spark is available. So I have bought a Spark SIM card and am...
View ArticleConsidering Swapping from 'Snap' to '2Degrees' - Anyone have any experiences...
Looks like I'll save a few dollars going from 'Snap' to '2Degrees'. I'm not sure if there is actually any technical difference here or if it's just a billing thing, but I'm concerned about service...
View ArticleAny ISP's out there that had good service like Snap?
I have been with Snap for years now and never had any problems, but ever since they switched to 2degrees I have kept running into issues and then having to spend 20 minutes on hold to get through to...
View ArticlePutting account on hold
I cant find info on web site but have to move house in a few weeks and where im going already have a connection with Spark. So wont need my Snap / 2 Degrees one for another 8 months until new house is...
View ArticleCan you access http://www.vodafone.co.nz/ from SNAP/2degress UFB connection
Strange problem can't access http://www.vodafone.co.nz from our SNAP/2degress UFB connection. Can anybody else confirm this thanks.
View Article2Degrees website, missing information, turning customers away.
To help a friend I just went to the 2Degrees website to go over their broadband plans, except, I cannot find them anywhere.Can anyone find the broadband plan prices? Currently the 2Degrees website...
View ArticleLatest Truenet test - All the new customers hitting the network hard?
https://truenet.nz/story/2015/09/august-2015-broadband-reportA bit of a sad month for Snap/2Degrees. Prime time speed drop is notably larger than last month, now often being beaten by orcon - and wow,...
View ArticleLooking for a very specific modem.
I am looking for a VDSL2 modem that supports the following ONLY - can some one direct me to a product if you no of one.WAN - Obviously Supports VDSL2 with all the profiles, also a WAN connection for...
View Article2degrees connection settings for Fibre and DD-WRT
Hi GuysApologies if this is asked somewhere else but I cannot seem to find the info anywhere.2Degrees gave me a Fritz!Box 7490 which came setup as my main router. Fritz!box is plugged directly into the...
View ArticleMMS With Mobile Data Disabled
Since there are two APNs: "2degrees Internet" and "2degrees MMS", can I disable/delete the former in order to prevent any mobile data usage while still being able to receive MMS?
View Article2degrees UFB, random outages this evening
Is anyone else getting micro outages to international sites on 2degrees (ex Snap) UFB this evening? Facebook isn't loading, Paypal is timing out, lots of sites are having issues. Paypayl GETs seem to...
View ArticleNew Carryover Combo Rewards
Hooray, 2degrees perks has bought what we all wanted to the table - more data!This applies to $19 Combo Prepaid subscribersThe short version is, the longer you're a customer and had a carryover combo,...
View ArticleEpic wait times for customer service ?
So what is the average wait time at 2Degrees for a customer enquiry ?I dialled in at about 10am this morning and got told by the automatic system that they'd ring me back and I'd not lose my place in...
View ArticleYour 2degrees usability
Is there any way to find out how much an account used for calls, data and SMS in total instead of an itemised list?Also,the option to download usage is a bit useless as the file is a CSV instead of XLS...
View ArticleSMS error: Service not activated on network
Since yesterday wife's phone is not sending SMS with the error "service not activated on network". Anyone else seeing this?
View Article2degrees not sending connection refused for data
so it seems 2degrees is doing some special proxy thing or something, and when connecting to a host that rejects a connection it opens a connection and closes it straight away.is it possible to get a...
View ArticleCarryover combo prepay options
Am I reading it right - there's only one $19 carryover prepay option with data and that's for 500MB/month?Anything extra has to be a data pack?
View ArticleHave 2degrees reduced VDSL speed?
This is what I have been used to:And this is what I am seeing now.To me it seems like they have reduced the available speed on VDSL. I have seen speeds of well over 40 Mbit/s before, and now can't get...
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