a bit of feed back for 2 d staff browsing this forum.our ufb became available on the 1st of dec (ultrafastfibre map). on the 4th after checking their site again and still being told that we could only get adsl. how ever other isp's (my republic / spark etc..) state we can get ufb.(now I understand it may take you a while to update your maps, but in the meantime how many people are just going else ware)so on the 4th I sent a message through to the 2 d staff (email) here is the reply: Thank you for your email, and taking time to look at 2degrees as a option for your broadband. Im really sorry about the incorrect information that was provided to you via our website, after doing some manual pre checks, I've found that UFF is available at your property, and has only been available since the 1st of this month!!! With our sign up process we would need you to give us a call on 0800 022 022, this is where if you have any more questions or queries we would definitely be able to help you with these. all good so far how ever upon ringing 2 d the sales staff they only say adsl is available, how ever the sales rep did try to get me to switch to your adsl thanks but no thanks.i'm also guessing that you blocked our address on your website checker as it now comes up with Sorry we are unable to determine if broadband services are available at your address. Did you type your address correctly? Try searching again below or give us a call on 0800 022 022 FREE. how ever when I type the next doors address it comes up with adsl go figure lol
↧